Our Privacy Policy
Privacy Policy for Roto-Rooter Cartersville
Introduction: Privacy Policy for Roto-Rooter Cartersville, GA
This Privacy Policy (the "Policy") details how our Roto-Rooter franchise in Georgia manages your personal information upon your visit to our website (the "Site"). It encompasses the methods of collection, utilization, and distribution of this information. Should you have inquiries regarding our privacy practices offline, kindly reach out to your nearest Roto-Rooter office.
Changes to the Policy
We may from time to time update this Policy to reflect new uses of your information or changes in our practices. Should there be any significant changes, they will be posted on our Site. Additionally, if there are plans to use your personal information in ways not previously disclosed, we will notify you and obtain your consent as necessary.
Information We Collect
Personal Information:
Our Site collects personal information that you provide when using services such as locating a local plumber, scheduling a service, or submitting feedback. This includes your name, email address, postal address, and phone number. For purchases, a third-party processor collects your credit card information.
When applying for a job via our Site, we gather your contact information and employment history. Candidates who are offered a position may undergo background checks and drug screenings. We also collect optional demographic data (such as gender of users) using third-party tools for employment purposes.
Location Information:
We utilize the Google Maps Geolocation API for handling location-specific requests, which involves gathering data such as latitude/longitude, zip code, and city. The terms and privacy policy of Google Maps are applicable, which you are encouraged to review at Google Privacy Policy.
Other User Information:
Our website automatically collects specific data from visitors, including browser type, operating system, IP address, and browsing patterns. This data is compiled in an aggregate manner and remains unassociated with any personal information.
Cookies
Our website utilizes cookies to improve your experience. Session cookies enable us to recall your navigation preferences, and these cookies will expire once you clear your browser cache.
Advertising partners may employ cookies to display ads that are relevant to your interactions with our site and others. Additionally, our site may utilize tracking technologies such as the Facebook Pixel. Rejecting cookies via your browser settings is possible, but be aware that it may restrict certain features of the site.
Analytics
We utilize Google Analytics to monitor user interactions on our website to enhance its functionality. Google gathers data such as domain type, IP address, and user activity; however, we ensure this is not merged with any personally identifiable information. For more on Google's data practices, visit Google Privacy Policy.
“Do Not Track” Signals
Our Site does not currently respond to “Do Not Track” signals. We adhere to the standards outlined in this Policy.
How We Use and Share Your Information
We utilize your information to complete orders, deliver local services, support promotions and recruitment efforts, address inquiries, and enhance our website. We disclose information to our local franchisees and contractors for service provision. Job applications are sent to the appropriate franchisee or contractor for evaluation.
We do not sell or lease your personal information to outside parties. In the event of a business transfer, your information might be part of the assets transferred.
Data Retention
We hold personal information only as needed to maintain your relationship and improve our Site. Job applications go directly to the appropriate franchisee or contractor and are not kept by us. We do not retain geolocation data from the Google Maps API.
Security
We employ reasonable safeguards to protect your personal information, utilizing industry-standard security measures such as SSL encryption. Nevertheless, it is important to acknowledge that no method of transmission over the internet or method of electronic storage is entirely secure.
Updating Your Information
To update or correct your personal information, email us at privacy.policy@rotorooter.com. We may require verification of your identity before processing any changes.
Third-Party Links and Franchisee Sites
This Policy applies solely to information gathered on our Site. While we may provide links to other websites, their privacy practices are beyond our control. We advise reviewing the privacy policies of any external sites you visit.
Additionally, certain franchisees or contractors might maintain their own privacy policies. We recommend examining these policies when accessing their respective sites.
SPAM
We do not engage in sending unsolicited bulk emails (spam), nor do we sell or reveal customer information to unrelated third parties.
California Privacy Rights
As a California resident, you possess specific rights under the "Shine the Light" law and the California Consumer Privacy Act (CCPA). For further details on these rights, feel free to contact us or consult our CCPA Notice.
Questions About Our Privacy Policy
For any questions about this Policy or our privacy practices, please contact us at:
Contact Information
For questions about this Policy or our privacy practices, please contact:
Roto-Rooter Franchisee Corporate Office: 75 Larry Drive Ringgold, GA
Contact: (423) 855-1212
Effective Date
This Policy has been updated as of September 6, 2024. It replaces all prior privacy policies pertaining to the Site.
